Procurement FAQ: straight answers.

Typically an advance with the purchase order, stage payments linked to progress (for example, production or delivery to site), and the balance on handover. The exact split is agreed per contract.

Once the BOQ is agreed, the PO is issued and the advance is received as per contract. Timelines are counted from that point.

Yes. There are two ways to price. Share your approved rate card and we match it. Or share your BOQ and we price it on our rate card. Either way, you see quantities, specifications and rates before you approve.

So no effort or money goes into a prototype that can't be priced. For fit-outs the order is fixed: rate alignment, prototype production, prototype approval, PO, roll-out of the approved prototype to your stores, invoice, payment.

Any change in scope, specification or quantity is raised in writing with its cost and time impact. Work on the change starts only after your approval, so the BOQ and the timeline stay honest.

After handover, the completed work is audited against the approved BOQ and drawings. GST invoices are raised on the audited scope, and the balance is released as per contract.

Warranty varies spec to spec and client to client, and is set out in your contract. Our biggest guarantee is the OmG name.

Yes. An annual maintenance contract is available on request for fitouts, signage, LED screens and CX technology. Terms are agreed per contract.

Through your project point of contact, or at hello@OmGOne.in or +91 73493 50300. Requests are logged and tracked to closure.

Our site teams and specialist partners across India, backed by our nationwide network: three HQs with fit-out and signage production, a central warehouse and 18 Satellite Centres. AMC terms are agreed per contract.

Yes. All billing is on GST invoices against agreed milestones.

Yes. We share the company documents your procurement team needs, and fill in your vendor registration forms.

Insurance is provided as per contract. Tell us your requirement at the estimate stage and we will include it.

Yes. An NDA is the second step of our business cycle, signed before drawings, store plans or launch details are shared.

Snags closed, as-built drawings and the project documents agreed in the contract.

Yes. Each mall or landlord's fit-out guidelines are reviewed at survey, and submissions and work are planned to meet them.

Work is planned in line with the applicable building and fire norms, including the National Building Code where it applies, and the mall's own fire requirements.

Electrical work is carried out in line with applicable Indian electrical standards and the site's requirements.

Materials, finishes and hardware are specified in the BOQ and approved before production. Substitutions need your written approval.

Yes. On site, civil, MEP (with electricals), ceilings, flooring, walls and paint move ahead while fixtures are produced in our workshops. Both lanes meet at install, under one contract, one point of contact and one accountable date. Fire systems are a separate service.

For general contracting, it depends on project size. For furniture and fitouts, it depends on prototype scope. The timeline is set per project at estimate and tracked against every gate.

Within 21 days. A prototype lets your team see and test a new format before committing to a rollout.

Yes. We deliver and install anywhere in India, backed by our own workshops and our nationwide network: three HQs with fit-out and signage production, a central warehouse and 18 Satellite Centres.

Yes. The same gated process runs for every store, with live progress tracking for each site.

Yes. Store furniture, fixtures and signage are produced in our own workshops, with quality checks before dispatch.

Our site teams and specialist partners, under one contract and one accountable date. They take the store from survey and approvals through civil and MEP, interiors, on-site carpentry and finishing, to install, snags and handover.

Safety is strictly followed. Every site team completes a safety induction before work begins, and site and mall rules are followed throughout.

Through daily reports on our in-house project platform. It tracks drawings, production, dispatch, site progress and reporting.

We built our own platform because no off-the-shelf software gave us the micro-level accuracy we needed across many sites at once.

One accountable OmG team and one point of contact, from survey to handover.

Share your brief through Let's Talk, email hello@OmGOne.in or WhatsApp +91 73493 50300. We sign an NDA, survey the site, and come back with drawings, a BOQ and a timeline.

Brand, store format, sites and sizes, scope (GC, fitout, signage, LED, CX), target opening dates and any brand guidelines.

Yes. Many clients start with one service, such as signage or a prototype, and add more later.