System, process & timelines
Two tracks. Every gate. One date.
Our site teams build while our workshops make. 16 gated stages, two lanes in parallel, merging at install and handover.
Why a system matters
Retail rollouts fail in the gaps between vendors. We close the gaps.
Four vendors means four schedules and nobody owning the opening date. We run site and workshop on one process, under one contract, with one team answerable for it.
Master business cycle · two tracks, one date
16 gated stages. Two lanes, in parallel.
Our site teams build the store while our workshops make what goes in it. The lanes meet at install and handover. No gate skipped.
- 01Enquiry & brief
Brand, format, sites, scope, budget band, dates.
Gate: brief logged - 02NDA
Signed before drawings or launch details are shared.
Gate: NDA executed
Site lane- 03Site survey / recce
Measurements, services, access, mall rules.
Gate: survey report shared
Workshop lane- 04Concept & drawings
Layouts, design adaptation, shop drawings.
Gate: drawings approved
- 05BOQ & estimate
BOQ, specifications, timeline set per project. Two routes: we match your approved rate card, or price your BOQ on ours.
Gate: BOQ & timeline agreed - 06Approval, PO & advance
Advance as per contract; the clock starts.
Gate: PO received
Fit-outs, stages 04–06: rates are agreed before the prototype is made, so no effort or money goes into a prototype that can't be priced.
- Rate alignment
- Prototype production
- Prototype approved
- PO
- Roll-outapproved prototype, store by store
- Invoice
- Payment
- 07Mall / landlord / permit approvals
Submissions and work permissions.
Gate: permission to start - 10Safety induction & site execution
Every site team inducted. Our site teams and specialist partners build in sequence:
- Civil & MEP
- Ceilings, flooring, walls, paint
- On-site carpentry & finishing
- 08Production & procurement
Made in our workshops or procured to spec, QC at each stage.
Gate: QC passed before dispatch - 09Dispatch & logistics
Packed, documented, timed to site readiness and mall access.
Gate: delivery confirmed on site
- 11Daily reporting on OmG Command Centre
Site progress and workshop status: photos, issues, next steps.
Gate: daily report filed
- 12Snags & handover
Joint snag walk, as-built drawings, documents.
Gate: handover signed
- 13Audit
Measurement and quality against BOQ and drawings.
Gate: audit closed - 14Invoice
GST invoicing on audited scope and milestones.
Gate: invoice accepted - 15Payment
Balance released as per contract.
Gate: account settled - 16Warranty / AMC & feedback
Warranty as agreed, AMC on request, service by our site teams and specialist partners across India. Feedback for the next store.
Gate: feedback captured
95%+of projects handed over on or before the due date.
How we can work with you
Pick the model. Or mix them.
Full turnkey is one way. These are the others clients ask for most.
Kitted & dispatched
Rollout fixtures made in our own workshops, kitted and dispatched to site.
Supply only
We make and deliver. Another contractor installs.
On site through your show
Our site teams and specialist partners stay on site while the show runs.
Exhibitions →21-day prototype plan
A week-by-week plan, start to finish in 21 days.
See the plan →We work on all permutations and combinations depending on the client's need.
With a decent volume of business we can also build a dedicated team line exclusively for a client.
Who does what
Clear roles, from day one
A simplified view. Exact responsibilities are written into each contract.
| Activity | OmG Retail iQ | Client |
|---|---|---|
| Brief, brand guidelines, target dates | Consults and records | Provides |
| Site survey and recce | Carries out | Gives site access |
| Drawings, design adaptation, BOQ | Prepares | Reviews and approves |
| PO and milestone payments | Invoices as per contract | Issues and releases |
| Mall, landlord and permit approvals | Prepares submissions, coordinates | Lease and brand documents |
| Production, procurement and QC | Owns | Optional inspection |
| Dispatch, logistics and installation | Owns | Informed via daily reports |
| Site safety | Owns for OmG site teams and partners | Shares site rules |
| Daily reporting | Publishes on OmG Command Centre | Reviews, flags issues |
| Snag walk and handover | Closes snags, hands over documents | Joins walk, signs handover |
| Warranty and AMC | Supports as agreed | Raises requests |
Questions on payment milestones, warranty, documents or safety? Read the Procurement FAQ →